This Policy describes when Parcelscope issues refunds. It is incorporated into our Terms of Service by reference. By ordering a Report, you agree to this Policy.
§ I · When Refunds Are Available
A full refund will be issued in any of these circumstances:
Non-Delivery
If your Report is not delivered within 72 hours of payment, you may request a full refund.
Corrupted File
If the delivered Report cannot be opened after two good-faith delivery attempts by Parcelscope, you may request a full refund.
Out-of-Service Area
If your subject address is outside our geographic coverage, we will refund in full.
Duplicate Payment
All duplicate charges caused by technical error will be refunded in full.
§ II · When Refunds Are Not Available
All other sales are final. Refunds will not be issued for:
- Disagreement with the findings or absence of findings in the Report;
- Change of mind after receiving the Report;
- A transaction that did not proceed for any reason;
- Errors in government Source Data reflected in the Report;
- Sharing the Report with a third party;
- Requests more than 30 days after purchase.
§ III · How to Request a Refund
Email refund@getparcelscope.com with subject "Refund Request — [Order Number]" within 30 days of purchase. Include your order number, email address, reason, and any supporting documentation. We respond within 5 business days. Approved refunds process within 10 business days to your original payment method.
§ IV · Chargebacks
Please contact us before initiating a chargeback. If Parcelscope determines a charge was valid, we reserve the right to dispute the chargeback and provide delivery records to your payment provider.
Parcelscope LLC · Nashville, Tennessee · Version 1.0